Call Center CRM

Call Center CRM 9.0.5

Call Center CRM

License:Freeware
Platform:WinXP, WinVista, WinVista x64, Win7 x32, Win7 x64, Win2000, Other, Windows 8
Added:2013-04-03
Updated:2014-01-27 20:48:31
Call Center CRM was tested using leading antivirus scanners and found to be 100% Clean. It does not contain any form of viruses, malware, spyware, trojans, etc. clean award
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Total downloads: 1608
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Description:

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:

Automatically track all customer interactions
- Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.

Automatically save and manage Customer Opt-Out and Contact Preferences
- Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.

Automatically display customer information to agents
- Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.

Intelligently, efficiently recognize callers and serve them accordingly
- Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.

Design and manage sales and marketing campaigns
- Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.